Legal

Service Level Policy

How availability, maintenance, support, backups, and service interruptions are handled.

Effective and last updated: 13 August 2026

1. No general uptime guarantee

Unless a specific order or written agreement expressly states an uptime commitment and remedy, WheatCompute does not offer a contractual uptime SLA or automatic service credits. Browser latency measurements are point-in-time informational results and are not guarantees.

2. Maintenance

Planned or emergency maintenance may affect the website, Billing, Panel, network, nodes, or individual servers. We aim to communicate material planned work through Billing or Discord where practical. Emergency security or stability work may occur without advance notice.

3. Exclusions

Availability calculations and discretionary remedies exclude customer configuration or resource exhaustion; game/mod/plugin defects; customer or public Internet connectivity; attacks; upstream provider or utility failure; force majeure; legal action; scheduled maintenance; and suspension under policy.

4. Backups and recovery

Plan backup limits indicate available backup slots, not guaranteed recovery points. Backups can fail or become unusable. Test restores where possible and keep independent off-platform copies of important content.

5. Support

Support is provided through Billing and community channels. Response and resolution times vary by severity, available information, plan, workload, and third-party dependencies. Please include the affected service, timestamps, symptoms, and relevant logs without sending passwords or private keys.